Effective Date: 14th April 2026
This Cancellation Policy applies to all orders placed with Subash Towels (a brand operated by Balu & Progenies Groups, GST Trade Name: B&P Groups). By placing an order, you agree to the terms below.
1. Order Cancellation Window
- Orders can be cancelled only before they are shipped
- Once the order is shipped, cancellation is not allowed under any circumstances
2. How to Cancel
- Customers must request cancellation by contacting us immediately after placing the order
- Cancellation requests are subject to confirmation from our team
3. Prepaid Orders (Online Payment)
- If cancelled before shipment, the full amount will be refunded
- Refunds will be processed via the original payment method (Razorpay)
- Processing time: 5–7 business days
4. Cash on Delivery (COD) Orders
- COD orders can be cancelled only before shipment
- No charges apply for cancellation before dispatch
We reserve the right to restrict COD service for customers with repeated cancellations or failed deliveries.
5. Cancellation Not Allowed After Shipment
- Once the order is shipped, cancellation requests will be automatically rejected
- Customers must follow the Return & Refund Policy after delivery (if eligible)
6. Order Refusal at Delivery (COD)
- Refusing delivery of a COD order may lead to restrictions on future COD orders
- Additional charges may apply for repeated refusals
7. Company Rights
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
In such cases, a full refund will be issued (if prepaid).
8. Legal & Tax Compliance
All invoices are generated as per Indian taxation laws (GST applicable) under B&P Groups.
9. Deemed Acceptance
By placing an order, creating an account, or using this website, you agree to this Cancellation Policy even without explicit consent in every instance.
10. Contact Us
For cancellation requests: Use this Help Page
Subash Towels reserves the right to update or modify this policy at any time without prior notice.